Program Manager

O2E Brands is the parent company behind three exceptional brands: 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, and Shack Shine. Their core philosophy is “It’s All About People.” They operate with transparency, trust, and a growth mindset. 1‑800‑GOT‑JUNK? is widely recognized as the world’s largest junk-removal franchise, helping both homes and businesses reclaim space with efficient, full‑service junk removal. Backed by a visionary CEO, the company has since grown into a powerhouse in its category, operating in major metros across North America and Australia.

1‑800‑GOT‑JUNK? isn’t just a junk-hauling company — it’s a scalable, high-growth franchise brand. Their financial performance, operational footprint, and consistent expansion reflect deep market penetration and strong business fundamentals.

Now entering the next major chapter, they’re on a mission to double the business from approximately $700M to $1.4B by transforming from a single-service brand into a multi-product, customer-obsessed growth platform. With one of North America’s most recognized and beloved brands, an energized franchise network, and a clear path to multi-business expansion, the company is poised for its most ambitious decade yet.

Highlights

• Founded in 1989, HQ in Vancouver, BC

• Part of the O2E Brands umbrella, founded by CEO Brian Scudamore

• Brian has been featured on Oprah for his leadership, Undercover Boss, Forbes, The Wall Street Journal, The Globe and Mail, and most recently as a Dragon on Dragon's Den!

• Recognized locally as a “Most Admired Corporate Culture”, a “Top 50 Small & Medium Employer”, and a “Most Engaged Workplace.”

• Recognized nationally as a workplace of choice through numerous awards, including “Best Place to Work”, “Great Workplaces in Canada”, and “50 Most Engaged Workplaces.”

• 175 locations across Canada, the United States, and Australia

About the Role

1-800-GOT-JUNK? is in the middle of a multi-year transformation. This is not a theoretical shift—it is actively reshaping how they prioritize, build, and deliver value across the business. The organization is evolving into a modern, multi-product, digitally-enabled platform. This includes rebuilding core customer and franchise experiences, launching new digital products, and simplifying how the ecosystem operates end-to-end.

Reporting to the Director of Program Management within the Strategy & Transformation team, this role sits at the centre of that change. We are looking for a Senior Program Manager who owns outcomes—someone who can drive clarity in ambiguity, force trade-offs, and ensure their most critical initiatives (“Bets”) deliver measurable business impact. You will operate as the connective tissue between strategy and execution, ensuring priorities translate into progress—and that progress translates into real value for the business and franchise partners.

• Program Outcome Ownership: You translate strategy into execution, challenge misalignment, and ensure teams stay focused on the highest-impact work.

• Decision Clarity & Trade-offs: You operate comfortably in ambiguity. You surface trade-offs, push decisions to the right level, and ensure progress is not stalled by indecision.

• Dependency & Risk Management: You actively identify and manage cross-team dependencies while removing bottlenecks and maintaining momentum.

• Operating Model Discipline: You establish standards for planning, sequencing, and delivery across teams—balancing structure with agility.

• Cross-Functional Alignment: You work across Product, Engineering, Operations, and Enablement teams (GTM, Readiness, L&D) to ensure delivery is aligned with business readiness.

• Performance, Insight & Accountability: You translate complex data (progress, risk, cost, outcomes) into clear, actionable insights for stakeholders—from teams to executives

• You will lead programs tied to some of the most critical transformation initiatives across the business, including:

  • Rebuilding core digital customer experiences (e.g., fixing broken booking journeys, enabling self-serve functionality)

  • Consolidating fragmented systems into simplified, unified platforms

  • Launching new digital products and applications, including:

    • Franchise partner platforms

    • Customer-facing apps

    • Internal operational tools (e.g., for field/truck teams)

  • Supporting the shift from single-service to multi-product offerings (e.g., future services like curbside pickup)

  • Enabling loyalty programs and recurring revenue models

  • Driving the transition from off-the-shelf tools to custom-built platforms

About You

You thrive in ambiguous, fast-moving environments and are motivated by solving complex problems. You influence without authority, hold stakeholders accountable, and are comfortable challenging leaders to drive the right outcomes. This is a “get it done” role in a transformation environment.

• 5–8+ years of Program Management experience in product-led or technology-driven environments

• Clear distinction between program vs. project management (you’ve owned outcomes, not just delivery plans)

• Experience working within or alongside Product Operating Models

• Proven ability to lead complex, cross-functional initiatives with real business impact

• Strong experience partnering with:

  • Product

  • Engineering

  • Operations

  • Delivery / GTM teams

• Ability to challenge senior stakeholders and drive alignment without formal authority

• Strong business acumen—connecting delivery to customer experience and financial outcomes

• Systems thinking—ability to identify patterns, bottlenecks, and opportunities across teams

• Experience with tools like Jira and Confluence

• Curiosity and excitement around AI and leveraging it to improve ways of working and delivery

• Exceptional communication skills—able to simplify complexity and influence at all levels

• Must be located in Vancouver and open to hybrid work

The Extras that Matter

• Salary Range: $110,000 – $145,000

• Participation in Company Profit Sharing Program of up to 8% of base salary

• Comprehensive Extended Health and Dental Benefits

• Generous Paid Time Off, including annual vacation and personal days

• Hybrid Work Environment, offering flexibility to work both remotely and from corporate offices

• Professional Development Opportunities to support ongoing career growth

• Access to Health and Wellness Programs, including gym facilities at corporate head office