Market Operations Lead

Trexity a leading same-day, last-mile delivery platform built for small and medium-sized businesses. Founded in Ottawa in 2018 by ex-Shopify leader Alok Ahuja, Trexity connects local merchants with a trusted courier network — giving them real-time tracking, fast onboarding, and seamless integrations with Shopify, Lightspeed, 2Ship, and Bringg, so they can compete with the delivery experience of the giants.

While Canada Post disruptions have left businesses scrambling, Trexity has stepped up — posting record-breaking delivery volumes and becoming the reliable alternative for thousands of merchants across the country. They are growing 31.6% YoY serving retailers across retail, grocery, food & beverage, alcohol, and specialty goods, including Letterbox Doughnuts, Cocktail Emporium, and Oak & Lily.

Now transitioning from seed to Series A, Trexity is scaling on every front: a US expansion in partnership with Rye Consulting Group, and the October 2025 launch of Trexity GO — a consumer delivery app now live in twelve cities across Canada and the US. With 2 million+ deliveries completed and demand accelerating, Trexity is building the growth engine to match.

Highlights

• Founder-led: CEO Alok Ahuja (ex-Shopify) and COO Rob Woodbridge (ex-GM, Lyft Canada)

• HQ in Ottawa, founded 2018 — proudly Canadian, remote-friendly

• 2 million+ deliveries completed

• 611,000+ packages delivered in 2024 across 92,626 postal codes (34% of Canadian FSAs) led by TELUS Ventures, with participation from Studio VC, AQC Capital, Anges Québec, Shindico, and prominent Canadian angel investors.

• $8.7M raised across 4 rounds; actively transitioning from seed to Series A

• Launched Trexity GO (Oct 2025) — consumer delivery app live in 12 cities including Toronto, Vancouver, Denver, Chicago, and Houston

• Named one of Forbes Canada's Best Startup Employers (2024).

• Featured in Forbes, BetaKit, the Ottawa Business Journal, and other leading Canadian technology publications.

About the Role

Trexity is hiring a Market Operations Lead—a highly strategic, net-new leadership role responsible for optimizing the performance, profitability, and scalability of every market Trexity operates in.

This is one of the most impactful hires in the business. You'll own the operational strategy behind launching new cities, balancing supply and demand across courier marketplaces, optimizing pricing, and ensuring every market is positioned for long-term profitability.

You'll sit at the intersection of Operations, Product, Sales, Marketing, and Data. Every market has unique dynamics—from courier supply and pricing to merchant demand and competitive landscape—and you'll become the expert responsible for understanding those variables and translating insights into operational strategy.

This isn't a traditional operations role. It's equal parts marketplace strategy, business operations, analytics, and execution. You'll work closely with leadership to determine where Trexity expands next, how markets should operate, and what levers need to be adjusted to maximize efficiency and growth.

• Own the operational health and performance of Trexity's delivery marketplace across North America.

• Develop launch strategies for new cities, ensuring markets are operationally ready for successful expansion.

• Analyze market dynamics including courier supply, merchant demand, pricing, competition, capacity, and profitability.

• Define the ideal merchant mix and target industries for every market, partnering closely with Sales to prioritize opportunities.

• Optimize marketplace balance by managing pricing strategies, courier incentives, capacity planning, and operational levers.

• Monitor market profitability and continuously improve operational efficiency across existing markets.

• Lead launch planning and execution as Trexity rapidly expands into new cities across Canada and the United States.

• Build scalable playbooks for launching, operating, and optimizing delivery marketplaces.

• Partner closely with Product to improve marketplace tooling and recommend new operational capabilities.

• Work cross-functionally with Sales, Marketing, Courier Operations, Product, and Leadership to ensure markets launch successfully and continue to perform.

• Establish operational KPIs, reporting, and dashboards that provide visibility into market performance and opportunities.

• Help build and eventually lead Trexity's Market Operations function as the company scales.

About You

You're a strategic operator who loves solving complex business problems with data. You naturally think in systems, understand marketplace dynamics, and enjoy balancing analytical thinking with real-world execution.

You don't just build reports—you use insights to make decisions, influence stakeholders, and improve business outcomes.

Qualifications

• 5–8+ years of experience in Market Operations, Marketplace Operations, Business Operations, Strategy & Operations, Revenue Operations, or Growth Operations.

• Experience working within a two-sided marketplace, logistics, mobility, delivery, rideshare, eCommerce, or similar technology business.

• Strong analytical skills with the ability to interpret complex operational data and turn insights into action.

• Experience owning marketplace health, pricing, supply-demand balancing, capacity planning, or geographic expansion.

• Comfortable making strategic decisions in ambiguous, fast-changing environments.

• Demonstrated ability to build scalable operational processes from scratch.

• Excellent cross-functional collaboration skills with Product, Sales, Marketing, Operations, and Leadership teams.

• Strong project management and execution capabilities—you move quickly and get things done.

• Exceptional communication and stakeholder management skills.

• Bonus Points:

  • Experience at marketplace companies like Uber, Lyft, DoorDash, Instacart, etc.

  • Experience launching new markets or geographic expansion initiatives.

  • Experience with SQL, BigQuery, Looker, Tableau, Power BI, PostHog, or similar analytics platforms.

  • Background in marketplace pricing, yield management, incentive optimization, or operations research.

  • Previous startup or Series A/B experience where you've helped build operational functions from the ground up.

The Extras that Matter

• Build one of the most strategic functions in a rapidly scaling marketplace business.

• Play a critical role in Trexity's expansion to 120 markets across North America.

• Work alongside an experienced founding team with backgrounds building and scaling technology companies.

• Join a collaborative, high-growth startup where ideas move quickly and your impact is immediately visible.

• Competitive compensation ranging $120,000-$145,000, equity participation, and the opportunity to grow alongside the company.

• Remote-first role based in Canada.

• Full health benefits from day one.

• 3 weeks vacation.