Head of Revenue Operations

Head of Revenue Operations

We are working with a high-growth B2B SaaS company building a comprehensive, mission-critical software platform used by businesses across North America. They are on a mission to support operational and commercial workflows, helping customers operate more efficiently and scale with confidence.

About the Role:

Revenue Operations is a critical strategic function as the company enters the next phase of growth. We are seeking a Head of Revenue Operations to architect, own, and continuously evolve the end-to-end revenue operating system.

Reporting into the CFO, this role will partner closely with Sales, Customer Experience, Marketing, Product, and Finance. This is a senior, VP-caliber role for a leader who combines strategic thinking with hands-on execution. Someone who anticipates challenges, drives urgency, and builds scalable systems that support sustainable growth. You will be responsible for:

Building & Scaling the Revenue Operating System

• Design, document, and optimize end-to-end revenue processes, including lead management, sales execution, onboarding, renewals, and expansion.

• Translate growth strategy into clear workflows, SLAs, playbooks, and operating rhythms across Sales, Marketing, and Customer teams.

• Identify legacy or fragmented processes that no longer scale and lead simplification, standardization, or replacement initiatives.

• Implement closed-loop feedback mechanisms to surface risks, bottlenecks, and inefficiencies early.

Own the Full-Funnel Visibility & Insights

• Develop a holistic view of the full revenue lifecycle and deliver actionable insights to executive leadership.

• Map and refine the customer journey across multiple products or offerings, identifying friction points and downstream impacts.

• Build and maintain standardized dashboards and reporting that revenue leaders trust and actively use.

• Drive key GTM metrics including pipeline coverage, conversion rates, sales cycle length, retention, renewals, and forecast accuracy.

• Conduct deep analysis across complex datasets to inform segmentation, resourcing, and investment decisions.

• Support executive and board-level reporting as required.

Lead GTM Systems & Technology

• Own and optimize the revenue technology stack, ensuring systems support execution.

• Ensure data integrity, process alignment, and adoption across CRM, marketing automation, customer success, and billing systems.

• Establish and protect a single source of truth across all revenue data.

• Partner closely with Marketing to ensure clean attribution and accurate top-of-funnel data.

Improve Quote-to-Cash & Cross-Functional Execution

• Partner with Sales, Customer Experience, Finance, and Legal to streamline quote-to-cash workflows, including approvals, billing, invoicing, and exception management.

• Anticipate upstream changes and mitigate unintended downstream impacts.

• Establish and run effective operating cadences such as forecast calls, pipeline reviews, QBRs, and renewal reviews.

Lead, Develop & Elevate the RevOps Team

• Lead and scale a multi-disciplinary Revenue Operations team spanning Sales Ops, Marketing Ops, Customer Ops, and Systems.

• Build a culture of urgency, ownership, and proactive problem-solving.

• Coach leaders to act as strategic partners to their GTM stakeholders.

• Ensure focus on the highest-impact initiatives with clear prioritization and tradeoff decisions.

About You:

• 7+ years of experience in Revenue Operations within a B2B SaaS environment.

• 3+ years leading RevOps or GTM Operations teams in a growth-stage company.

• Experience operating in investor-backed environments and navigating organizational complexity.

• Proven ability to design and scale end-to-end revenue processes from lead through renewal and expansion.

• Strategic yet hands-on mindset — comfortable setting direction while diving into systems and workflows when needed.

• Deep experience with CRM, marketing automation, customer success platforms, and revenue-related tooling.

• Strong analytical and modeling skills with the ability to translate data into executive-level insights.

• A proactive leadership style that drives accountability, clarity, and thoughtful challenge when necessary

The Extras That Matter:

• Comprehensive benefits and flexible time off.

• Remote-friendly working environment.

• Strong executive sponsorship and visibility.

• A rare opportunity to build and scale Revenue Operations at a pivotal stage of company growth.

• A collaborative, high-performance culture that values ownership, impact, and continuous improvement.

• Must be based in US or Canada, Eastern Time Zone

• $180K-$200K base salary + bonus.