Enterprise Business Development Representative

TapMango is North America's most comprehensive, customizable, and feature-rich customer loyalty and online ordering platform — built specifically for the restaurants, retailers, and wellness businesses that can't afford to lose a single repeat customer. Founded in Toronto in 2012, TapMango has spent over a decade helping thousands of SMB merchants compete with enterprise-level loyalty programs, without the enterprise-level complexity. The platform does it all: fully branded loyalty programs, POS-integrated reward tracking, SMS and push marketing, online and mobile ordering, instant-win gamification, and automated referral systems — all delivered through a single, easy-to-deploy solution.

Highlights:

• Founded 2012, headquartered in Toronto, Ontario — with presence in the United States and Uruguay

• Trusted by thousands of merchants across North America; billions of transactions processed

• Headcount growing 21% YoY

• Acquired by Peninsula Capital Partners in December 2024 — growth mandate firmly in place

• New CEO Jeffrey Crow (Dec 2024) leading commercial transformation

• Entire team CLMP-certified through the Loyalty Academy — loyalty strategy, not just software

• Integrates with Toast, Clover, Square, DoorDash, Mindbody, and all major POS systems

• Category Leader on GetApp; Top App on Capterra; 4.9 stars on Google

• Serves restaurants, specialty retail, health and wellness — high-intent, repeat-purchase verticals Recognized as a game-changer for small and independent businesses competing against larger chains

• Mission-driven: empowering businesses to retain customers, upsell to existing customers, and acquire new ones

About the Role:

TapMango is hiring an Enterprise Business Development Representative to pioneer their growing mid-market sales motion. This is not a high-volume, spray-and-pray outbound role — it's a thoughtful, strategic position for someone who knows how to research, personalize, and engage senior decision makers in meaningful conversations. You'll be on the front lines of TapMango's expansion into multi-location brands, working closely with Account Executives to build highquality pipeline.

• Own top-of-funnel pipeline across TapMango's core verticals: restaurants, specialty retail, and health & wellness

• Execute high-volume, high-quality outbound outreach across email, phone, LinkedIn, and other channels Build and maintain targeted prospect lists using tools like LinkedIn Sales Navigator, Apollo, ZoomInfo, or equivalent

• Test and iterate on outreach messaging — find what lands and scale it Meet and exceed weekly and monthly pipeline targets (meetings booked, qualified opportunities created)

• Book qualified discovery meetings for Account Executives and ensure strong handoff context.

• Qualify prospects against ICP criteria and hand off clean, well-documented opportunities to the closing team

• Maintain accurate CRM data — every touchpoint logged, every deal stage current Contribute to the evolution of the outbound playbook as the commercial team scales

• Partner with marketing on campaign-driven outreach and feedback on lead quality

• Engage senior stakeholders — including Owners, Founders, CMOs, and Operations leaders — in value-driven conversations Uncover pain points related to customer engagement, retention, and growth through thoughtful discovery

• Report into the Chief Revenue Officer & Director of Sales

About You:

You're a strategic, curious, and resilient sales professional who thrives on personalized outreach and real conversations — not mass blasting. You bring professionalism and confidence to every interaction with senior decision makers, and you're motivated by the opportunity to build something meaningful at a growing company.

• 1–3+ years of BDR/SDR, or outbound sales role — preferably in SaaS or a tech-enabled platform

• Proven track record of hitting or exceeding pipeline targets — you have numbers to back it up

• Comfortable selling to SMB merchants (restaurants, retail, wellness) or eager to learn this buyer profile

• Strong outbound fundamentals — cold calling, cold email, LinkedIn outreach — you know how to get a response

• CRM proficient (HubSpot, Salesforce, or equivalent) — disciplined about pipeline hygiene

• Self-directed and able to build structure where none exists — this isn't a hand-holding environment

• Hungry, curious, and commercially minded — you think about why deals move, not just whether they do

• Based in Toronto

Bonus:

• Experience selling loyalty, marketing tech, CRM, or POS-adjacent software

• Familiarity with the restaurant or retail merchant landscape

• Experience in a post-acquisition or growth-stage environment where the playbook was still being built

The Extras that Matter:

• Competitive base salary + commission structure with real upside

• Comprehensive health and dental benefits Hybrid work model — Toronto HQ with flexibility

• A front-row seat to a company in active transformation under new ownership and leadership

• Clear path to a closing or partnership role for someone who performs

• A product that genuinely works — thousands of merchants, billions of transactions, 4.9 stars on Google

• Small, tight team where your contributions are visible and your wins are celebrated

• Support local businesses and a diverse economy — feel good about who you're selling to

Compensation:

• Base Salary: $80,000

• Variable Compensation: Uncapped commissions.