Job Description
About Felix
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery and ongoing care — all online at www.felixforyou.ca.
The Role
The VP, Pharmacy will own the strategy, performance and continued growth of Felix's pharmacy network, ensuring we deliver an exceptional patient experience while building a highly efficient, scalable and compliant operation. Current sites include Mississauga, ON, Richmond Hill, ON and Port Coquitlam, BC.
We are looking for an experienced pharmacy leader who brings strong operational acumen, exceptional people leadership skills and a track record of scaling complex operations. This individual will be comfortable operating at both a strategic and tactical level, setting direction for the organization while rolling up their sleeves to help teams solve problems and execute.
In this role, you will:
1. Lead our pharmacy network across three current locations in Ontario and British Columbia, overseeing a team of 100+ people and developing a strong, accountable leadership team.
2. Lead the development and execution of our pharmacy operations strategy, partnering with operational leaders to ensure our network has the capacity, capabilities and infrastructure to support Felix's ambitious growth plans.
3. Enable new categories and capabilities within our pharmacy network to support future growth.
4. Oversee regulatory compliance across our pharmacy locations, ensuring adherence to applicable provincial and federal regulations and professional standards.
5. Oversee day-to-day pharmacy operations across all locations, providing leadership and direction to ensure teams consistently deliver against operational targets, service standards and patient experience expectations.
6. Operate with a patient-centric approach, raising the bar on quality, challenging the status quo and keeping the end user at the forefront of the conversation.
Please note: This is an in-person role, five days a week, primarily based at our Mississauga pharmacy, with occasional travel to Richmond Hill and quarterly travel to our Port Coquitlam, BC location.
Responsibilities and Expectations
1. Leadership and Strategy
• Lead, coach and develop our pharmacy leadership team, building a culture of accountability, operational excellence and continuous improvement.
• Be the voice of pharmacy at Felix, partnering with senior leadership to shape priorities, solve complex challenges and drive business outcomes.
• Lead the long-term strategic planning for our pharmacy network, anticipating future capacity, infrastructure and operational needs in partnership with operational leaders.
• Set clear priorities and drive accountability for the execution of strategic initiatives across all pharmacy locations.
• Build succession and bench strength across pharmacy leadership roles.
2. Performance & Workforce Planning
• Own team performance across all pharmacy locations, with accountability for productivity, quality, service levels and cost efficiency.
• Lead workforce and capacity planning, ensuring staffing models and resources align with volume forecasts, new launches and business needs.
• Establish clear performance metrics and accountability across sites, using data to identify opportunities and drive improvements.
• Proactively identify and address operational constraints to support efficient, sustainable growth.
• Build and manage the pharmacy operating budget in partnership with Finance, Operations and HR, tracking cost per fill and labour efficiency against plan.
3. Process Improvement & Innovation
• Continuously optimize pharmacy workflows to improve productivity, accuracy and cost per order.
• Partner with Product, Engineering and Operations teams to automate processes, improve efficiency and build scalable operational capabilities.
• Analyze customer and operational data to identify trends and opportunities for improvement.
• Drive operational readiness for new product launches, services and pharmacy capabilities.
4. Regulatory Compliance & Quality
• Oversee regulatory compliance across our pharmacy network in partnership with our Compliance team, ensuring operations adhere to applicable federal and provincial legislation, including pharmacy regulatory college standards (OCP and CPBC) guidelines and other applicable provincial regulatory requirements.
• Ensure appropriate policies, processes and controls are in place to maintain regulatory compliance and patient safety.
• Oversee regulatory inspection readiness, compliance monitoring and corrective actions, working closely with pharmacy managers and professional leadership.
Who You Are
• Licensing: Part A licensed pharmacist in good standing with the Ontario College of Pharmacists and eligibility for registration with the College of Pharmacists of British Columbia is an asset.
• 12+ years of pharmacy or operations leadership experience, including significant experience leading managers across multiple sites in a fast-paced, high-growth environment.
• A strong operational leader with demonstrated experience scaling complex operations and delivering measurable improvements in performance and efficiency.
• A metrics-driven leader with strong analytical skills, who turns data into clear decisions and coaches leaders to higher levels of accountability and execution.
• Experience owning a multi-site budget and P&L.
• An exceptional people leader who builds strong teams, develops leaders and creates a culture of ownership and accountability.
• An excellent communicator with high emotional intelligence, able to build trust across diverse teams and drive change with or without formal authority.
• Strong knowledge of pharmacy regulations, compliance requirements and quality standards.
• A track record of tackling complex and ambiguous problems head-on, with a high degree of ownership.
• Action-oriented and hands-on, comfortable rolling up your sleeves alongside the team.
• A hunger for learning, comfort learning quickly from mistakes, and a can-do, optimistic attitude.
• Experience leading multi-site, high-volume or fulfillment operations is an asset; experience scaling operations through technology and automation is also an asset.