Inside Sales

The Inside Sales Representative is responsible for managing customer communication, processing orders, preparing quotes, and coordinating with internal and external departments to ensure accurate and timely delivery of aluminum composite panel products and systems. This position supports the outside sales function, maintains customer accounts, and provides technical and administrative support to ensure a high level of service and operational accuracy.

Primary Responsibilities:

Account Support and Customer Service
Serve as the primary point of contact for customer inquiries, order status updates, and product information.
Maintain professional communication with customers, distributors, independent representative firms, and internal teams.
Resolve customer issues promptly and escalate concerns when necessary.
Order Entry, CRM & ERP Management
Prepare quotes and pricing proposals based on material costs, production capacity, and customer requirements.
Production & Logistics Coordination
Technical & Product Support
Required Qualifications:

2–5 years of inside sales or customer service experience, preferably in manufacturing or building materials.
Strong communication and customer‑relationship skills.
Ability to understand basic technical information (materials, dimensions, specifications).
Experience with CRM & ERP systems.
Strong attention to detail and ability to manage multiple priorities.
Proficiency in Microsoft Office (Excel, Outlook, Word).
Ability to work collaboratively with production, purchasing, engineering, and logistics

Hatfield, PA
$70k + bonus