Service Supervisor

About the Company
A leading provider of corporate filing and public record search services, supporting many of the largest and most prestigious law firms in the U.S. With over 15 years of experience, the company has built a reputation for operational excellence, industry expertise, and exceptional client service. Its fast-paced, high-growth environment rewards accountability, collaboration, and a commitment to delivering an industry-best client experience.

Position Overview
We are seeking a Service Supervisor to lead and develop a team of 10–12 service professionals who support corporate filing and public records operations. While team members may work virtually or on-site, this leadership role requires the supervisor to be on-site in Valley Stream, NY, Monday through Friday.

The Service Supervisor will oversee daily operations, coaching, quality assurance, productivity management, and compliance monitoring. Responsibilities include reviewing client email communications, ensuring adherence to internal processes, and using reporting tools to monitor performance and workflow. This role is ideal for candidates with strong operational experience, proven frontline leadership skills, and the ability to excel in a regulated, detail-intensive service environment.

Key Responsibilities

• Lead, coach, and develop a team of 10–12 service delivery employees, both virtual and on-site.

• Provide daily oversight of team productivity, quality, and adherence to established processes and compliance requirements.

• Review and evaluate team email communications to clients for accuracy, professionalism, and service excellence.

• Utilize Salesforce dashboards and reporting tools to monitor workload distribution, performance trends, SLA adherence, and operational efficiency.

• Conduct regular one-on-one coaching sessions, performance reviews, and targeted development plans.

• Serve as an escalation point for complex or sensitive client issues.

• Drive continuous improvement by identifying workflow gaps, recommending process enhancements, and ensuring consistent implementation.

• Collaborate with senior leadership to support operational goals, training initiatives, and strategic projects.

• Foster a culture of accountability, exceptional service, and high team morale.

Qualifications

• Minimum 5 years of experience as a frontline supervisor leading teams in a complex, highly regulated, or detail-oriented digital service environment.

• Experience in corporate filings, public records, legal services, or related fields is highly preferred, but not required.

• Demonstrated ability to coach, mentor, and develop employees across varying skill levels and work environments (virtual and on-site).

• Ability to quickly learn and grasp complex, nuanced topics, especially regulatory or procedural requirements.

• Capability to manage and lead teams in areas where you may not initially be a subject matter expert.

• Strong written communication skills and the ability to elevate the quality of client-facing email correspondence.

• Experience using Salesforce or similar CRM/reporting tools for operational oversight.

• High level of organization, attention to detail, and ability to manage competing priorities in a fast-paced setting.

• Proven ability to resolve escalated issues with professionalism, sound judgment, and client-focused thinking.

Why Join

• Be part of a high-growth company with a 15-year track record of operational excellence.

• Work alongside talented professionals dedicated to serving top global law firms.

• Opportunities for long-term career advancement as the company continues to expand.

• A dynamic, supportive environment where your leadership directly impacts client experience and team success.