Senior Enterprise Customer Success Manager
Toronto, ON
We’re partnered with a fast-growing, mission-driven SaaS startup — founded by leaders from Stripe, LinkedIn, and Google — to help them hire a Senior Enterprise Customer Success Manager who will own the full post-sales lifecycle and shape how customers realize value through their revenue execution platform.
In this role, you’ll serve as the strategic advisor to mid-market and enterprise customers, guiding them from onboarding through adoption, expansion, and renewal. You’ll build deep, multi-threaded relationships, drive measurable business outcomes, and influence how organizations implement standardized, high-performing GTM processes through Accord.
If you thrive in fast-paced, high-ownership environments, enjoy building scalable CS foundations, and love helping revenue teams operate with greater accountability and consistency, this role offers the opportunity to truly shape the customer experience as the company scales.
5+ years in Customer Success, Account Management, or Implementation within B2B SaaS
Experience managing mid-market and enterprise customers
Proven operator across the full lifecycle (onboarding → adoption → renewal → expansion)
Skilled at building trusted, executive-level and cross-functional relationships
Commercially minded with experience forecasting renewals and managing negotiations
Data-driven approach to understanding customer health and product usage
Highly collaborative, clear communicator, and strong cross-functional partner
Comfortable balancing strategic oversight with tactical, day-to-day execution
Experience with change management, enablement, or process standardization
Builder mindset — excited to create playbooks, systems, and best practices
Unlimited PTO
Health, dental, vision, life, and disability coverage
Bi-annual team offsites
Hybrid work environment (3 days in-office per week)
Opportunity to help define the future of Customer Success at a scaling, product-driven startup
Competitive salary + equity
Includes full health benefits, unlimited PTO, and company offsites
December 10, 2025