Senior Enterprise Customer Success Manager

We’re partnered with a fast-growing, mission-driven SaaS startup — founded by leaders from Stripe, LinkedIn, and Google — to help them hire a Senior Enterprise Customer Success Manager who will own the full post-sales lifecycle and shape how customers realize value through their revenue execution platform.

In this role, you’ll serve as the strategic advisor to mid-market and enterprise customers, guiding them from onboarding through adoption, expansion, and renewal. You’ll build deep, multi-threaded relationships, drive measurable business outcomes, and influence how organizations implement standardized, high-performing GTM processes through Accord.

If you thrive in fast-paced, high-ownership environments, enjoy building scalable CS foundations, and love helping revenue teams operate with greater accountability and consistency, this role offers the opportunity to truly shape the customer experience as the company scales.

Qualifications

• 5+ years in Customer Success, Account Management, or Implementation within B2B SaaS

• Experience managing mid-market and enterprise customers

• Proven operator across the full lifecycle (onboarding → adoption → renewal → expansion)

• Skilled at building trusted, executive-level and cross-functional relationships

• Commercially minded with experience forecasting renewals and managing negotiations

• Data-driven approach to understanding customer health and product usage

• Highly collaborative, clear communicator, and strong cross-functional partner

• Comfortable balancing strategic oversight with tactical, day-to-day execution

• Experience with change management, enablement, or process standardization

• Builder mindset — excited to create playbooks, systems, and best practices

Benefits

• Unlimited PTO

• Health, dental, vision, life, and disability coverage

• Bi-annual team offsites

• Hybrid work environment (3 days in-office per week)

• Opportunity to help define the future of Customer Success at a scaling, product-driven startup

Compensation

Competitive salary + equity
Includes full health benefits, unlimited PTO, and company offsites