Implementation Specialist
Toronto, ON
We are seeking a technically skilled, customer-facing Implementation Engineer to join our Professional Services team. You will serve as the technical owner for software implementations across a portfolio of customers, ensuring every implementation delivers measurable value and a seamless experience.
This hands-on role involves application configuration, testing, demonstrations, data migration, environment setup, and technical documentation. You’ll collaborate closely with both technical and business stakeholders to translate requirements into reliable, effective solutions.
Collaborate with internal teams and customers to define product implementation requirements.
Support Project Managers by tracking progress, identifying issues, and escalating when needed.
Apply best practices in solution design, implementation, and optimization.
Gain deep understanding of software architecture and functional capabilities.
Facilitate installation and configuration of software and hardware components.
Conduct solution validation and operational readiness testing.
Troubleshoot technical issues and coordinate resolution with internal teams.
Manage escalated issues professionally, ensuring timely resolution.
Work outside core hours as needed to support customer go-lives or critical project milestones.
Create professional technical documentation and conduct knowledge transfer sessions.
Train customers on product features via online sessions.
Continuously improve documentation clarity and usability based on feedback.
Participate in post-sales handoff to assess technical complexity and advise on implementation strategy.
Serve as first-line support for customer inquiries via email, phone, and ticketing systems.
Triage, prioritize, and resolve issues or escalate appropriately while maintaining clear communication.
Build strong customer relationships, representing the company with professionalism and empathy.
Partner with Sales to identify opportunities for upsell or expanded solution adoption.
Act as the voice of the customer to internal Product and Engineering teams.
Identify recurring issues and areas for process improvement.
Continuously optimize processes, customer outcomes, and solution performance.
Strong sense of ownership and accountability.
Clear, empathetic communicator.
Proactive and solution-oriented mindset.
Customer-first thinking; actions reflect care for customer success.
Fast learner who thrives in dynamic technical environments.
3+ years in technical implementation, solutions engineering, or customer-facing software delivery.
Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
Proficient with Microsoft SQL Server and writing SQL queries.
Strong analytical and problem-solving skills, including resolving data-related issues.
Excellent written and verbal communication skills; professional and collaborative demeanor.
Experience managing multiple concurrent projects and deadlines.
Ability to communicate technical information clearly to both technical and non-technical audiences.
Familiarity with database and data warehousing concepts.
Experience with SaaS or cloud-based solutions is a plus.
December 11, 2025