Head of Delivery

About the Role

This is a senior executive opportunity to lead and transform a global Delivery organization spanning Professional Services and Managed Services across the U.S. and India. Reporting directly to the CEO, the Head of Delivery will own the full delivery lifecycle — ensuring execution excellence, driving operational rigor, and architecting a new delivery model that is faster, more automated, more repeatable, and deeply integrated with Product and Engineering.

You’ll oversee a 40+ person delivery organization while building the systems, frameworks, automation, and leadership structure required for the next stage of scaling. If you excel in environments where delivery must evolve from bespoke consulting into product-driven, repeatable models, this is a career-defining role.

What You’ll Do

Establish & Lead the Delivery Function

• Own the global Professional Services & Managed Services teams across the U.S. and India

• Redesign the operating model to transform custom projects into structured, software-driven delivery frameworks

• Build scalable playbooks, automation, and workflows to reduce time-to-value and improve margin

• Partner closely with Product, Engineering, and Sales to align delivery with roadmap priorities and revenue goals

Customer Delivery & Execution

• Oversee onboarding, integrations, migrations, and managed service renewals across enterprise accounts

• Ensure consistent, high-quality delivery outcomes that exceed client expectations

• Implement rigorous project governance — forecasting, milestones, reporting, and margin tracking

• Balance enterprise flexibility with operational efficiency and repeatability

Productization & Automation

• Identify recurring delivery patterns and collaborate with Engineering to productize them into standardized offerings

• Introduce accelerators, toolkits, and automation to improve scalability and delivery speed

• Translate delivery insights into inputs that shape product roadmap and platform development

Leadership & Team Development

• Lead and scale a high-performing global team, building leadership layers and delivery pods

• Elevate talent by hiring technical athletes and modernizing delivery culture and practices

• Foster a culture rooted in accountability, innovation, and customer-centric execution

Commercial Alignment & Growth

• Partner with Sales to define delivery scope, pricing, and post-sale transition processes

• Ensure profitability and cost discipline across all delivery engagements

• Support renewal and expansion conversations with Customer Success and Account Management

Who You Are

• 10+ years leading Professional Services, Delivery, or Customer Success in SaaS, cloud, or data infrastructure organizations

• Proven experience running global delivery teams of 40+ across multiple geographies

• Strong understanding of modern data platforms (e.g., Snowflake, Databricks, Fivetran, Airflow, dbt)

• Demonstrated ability to build repeatable, productized delivery frameworks

• Commercially minded with experience owning delivery P&L or revenue inputs

• Exceptional cross-functional leader who can bridge engineering, product, and GTM

• Hands-on operator comfortable working in high-growth environments with evolving structure

Nice to Have

• Experience within consulting-to-software transformation environments

• Familiarity with managed service models and renewals

• Background in enterprise data modernization or AI infrastructure initiatives

Why This Role Matters

This is a build-and-transform mandate — not a maintenance role. You’ll define what scalable, productized delivery looks like for a company at the forefront of data and AI. Your work will serve as the backbone of how enterprise customers adopt, scale, and extract value from the platform, while shaping the operational foundation for the next phase of growth.