Customer Success
New York, USA
We’re partnered with one of the most innovative AI-powered fintech platforms serving consumer brands — to help them hire a Customer Success Manager who will build deep, high-trust relationships with top customers and drive long-term retention, adoption, and revenue growth.
In this role, you’ll work directly with omni-channel brands that rely on the platform for mission-critical banking and financial operations. You’ll proactively engage accounts, identify expansion opportunities, strengthen product usage, and serve as a strategic partner to founders and finance leaders. Your impact directly shapes how brands scale their financial operations with AI-powered tools.
If you’re energized by customer relationships, value creation, and owning the full customer lifecycle — and you thrive in fast-paced, high-growth fintech environments — this role gives you the opportunity to meaningfully influence customer success, product direction, and revenue outcomes.
Bachelor’s degree or equivalent experience
3+ years in a B2B customer-facing or account management role
Proven experience managing high-value accounts and owning the customer lifecycle end-to-end
Strong relationship builder with high emotional intelligence
Skilled at identifying upsell opportunities, driving adoption, and leading renewals
Strong communicator — able to frame value, ask smart questions, and handle objections
Solutions-oriented thinker with strong second-order problem-solving skills
Entrepreneurial mindset; thrives in fast-paced, evolving startup environments
CRM experience (HubSpot preferred)
Bonus: Experience with e-commerce brands, founders, or high-growth SaaS
Competitive base salary + equity + full benefits package
Includes generous paid time off and comprehensive health coverage
December 9, 2025