Account Manager

Our client is a profitable, high-growth AI SaaS company building innovative software businesses that leverage automation and artificial intelligence to help organizations scale more efficiently. With a portfolio of technology products and a strong focus on recurring revenue, they're redefining how businesses drive growth through intelligent software solutions.

We're looking for an Account Manager to join the team! This role is focused on growing and retaining an existing portfolio of customers through renewals, upselling, and cross-selling. Ideal candidates are commercially minded relationship managers who enjoy partnering with clients, identifying growth opportunities, and driving long-term customer value in a fast-paced SaaS environment.

What you'll do:

• Own a portfolio of customer accounts, driving renewals, upsell, and cross-sell opportunities to achieve revenue targets

• Lead contract renewal discussions, including pricing, terms, and commercial negotiations

• Serve as the primary point of contact for business-related account matters, including contracts, billing, and product expansion

• Partner with Customer Success and cross-functional teams to develop long-term account growth strategies

• Monitor account health, identify churn risks, and leverage CRM data to drive retention and expansion

• Maintain accurate pipeline, forecasting, and customer account data within CRM platforms

What we're looking for:

• 2–3 years of account management, customer success, or SaaS sales experience

• Proven ability to manage renewals, negotiate commercial agreements, and identify revenue growth opportunities

• Strong relationship-building and communication skills with experience working directly with business stakeholders

• Experience using CRM platforms such as Salesforce or HubSpot to manage customer accounts and pipeline

• Analytical mindset with the ability to leverage customer data to identify trends, risks, and opportunities

• Self-starter who thrives in fast-paced, high-growth technology environments

Nice to have:

• Experience in B2B SaaS or subscription-based software businesses

• Exposure to AI, automation, or technology-driven products

• Experience managing Net Revenue Retention (NRR), expansion revenue, or customer growth metrics

• Familiarity with customer success platforms and revenue forecasting tools

• Bachelor's degree in Business, Marketing, or a related field