Sr. Project Manager (Shopify/CRO Focus)

About the Company

Our client is an e-commerce agency that works exclusively with subscription CPG brands in food, beverage, supplements, and health & wellness. The agency helps brands convert and retain customers through Shopify optimization and Klaviyo retention marketing.

Role Overview

This is a remote Senior Project Manager role. This person will own one of the client's conversion pods. The conversion service includes three work streams: paid landing pages, Shopify theme optimization and testing, and brand and operational support in Shopify. This person will lead a team of a PM, Tech Lead, developers, and designer, but their value goes beyond delivery, acting as a trusted strategic partner to clients.

Responsibilities

- Own client relationships, serving as the primary point of contact and strategic advisor.

- Deeply understand each client's brand, product, customers, and competitive landscape.

- Make data-driven strategic recommendations on what to test and build to drive revenue growth.

- Deliver work across all three work streams: paid landing pages, Shopify theme optimization and testing, and brand/operational support.

- Stay current on subscription CPG industry trends, best practices, and what's working.

- Own A/B testing programs in Intelligems, hypothesis development, execution, and analysis.

- Lead the pod to deliver high-quality work on time.

- Develop and manage the PM on the team.

- Collaborate with the Tech Lead on scoping, prioritization, and technical decisions.

- Ensure client satisfaction and retention.

- Roll up sleeves when needed, doing the work to get things across the finish line.

Who They're Looking For

- Proven experience managing e-commerce or agency projects end-to-end.

- Data-driven mindset, using analytics to inform strategy and measure impact, not gut feel.

- Strategic mindset, developing hypotheses, making recommendations, and driving results.

- Strong client management skills, knowing how to build trust and become a true partner.

- Deep interest in subscription CPG, following the industry and knowing what's working.

- Technical understanding of Shopify and e-commerce (no coding required, but able to speak the language).

- Experience with A/B testing and CRO programs.

- Track record of leading and developing team members.

- Familiarity with tools like Slack, Linear, Figma, Intelligems, and GitHub.

How They'll Work

- Remote position.

- Will lead a pod with a PM, Tech Lead, developers, and designer.

- Head of Conversion oversees quality and client success across all pods.

- Uses Slack for communication, Linear for project management, Figma for design, and GitHub for version control.

- Fast-paced environment working with multiple subscription CPG clients.